1. Overview
At civispherea.org, we are committed to customer satisfaction. This Refund Policy outlines the terms and conditions for refunds and returns on products and services purchased through our website. We encourage you to carefully review this policy before making a purchase.
By making a purchase on our website, you acknowledge that you have read, understood, and agree to this Refund Policy.
2. General Refund Policy
We offer refunds on eligible products and services within specified timeframes and under certain conditions. Refunds are processed to the original payment method used for the purchase. Please allow 5-10 business days after approval for refunds to appear in your account, depending on your financial institution.
3. Digital Products and Services
3.1 Consultation Services
For nutrition consultations, meal plans, and coaching services:
- Cancellation Before Service: Full refund if cancelled at least 48 hours before the scheduled consultation or service date
- Cancellation Within 48 Hours: 50% refund if cancelled between 24-48 hours before scheduled time
- No Refund: No refund for cancellations within 24 hours of scheduled time or no-shows
- Rescheduling: One free rescheduling allowed if requested at least 48 hours in advance
3.2 Digital Content and Programs
For downloadable nutrition guides, meal plans, programs, or courses:
- 14-Day Money-Back Guarantee: Full refund available within 14 days of purchase if you are unsatisfied with the product
- Conditions: To qualify for a refund, you must demonstrate that you attempted to use the product as directed and it did not meet your expectations
- No Refund After Download: Once digital content has been fully downloaded or accessed, refunds are provided at our discretion
3.3 Subscription Services
For monthly or annual subscription services:
- Monthly Subscriptions: Cancel anytime; no refund for the current billing period, but service continues until period end
- Annual Subscriptions: Prorated refund available within 30 days of initial purchase; after 30 days, no refunds but you may cancel for future billing
- Free Trial: If you cancel during a free trial period, you will not be charged
- Cancellation Process: Cancel through your account settings or by contacting customer support
4. Physical Products
If we offer physical products such as books, nutrition supplements, or merchandise:
4.1 Return Window
- 30-Day Return Period: Products may be returned within 30 days of delivery for a full refund
- Condition Requirements: Products must be unused, unopened (when applicable), and in original packaging
- Proof of Purchase: Original receipt or order confirmation required
4.2 Return Shipping
- Customer Responsibility: Customer is responsible for return shipping costs unless the product is defective or we made an error
- Our Responsibility: We cover return shipping for defective products, damaged items, or incorrect orders
- Tracking Required: Use a trackable shipping method; we are not responsible for items lost in return transit
4.3 Non-Returnable Items
The following items cannot be returned for health and safety reasons:
- Opened nutrition supplements or vitamins
- Perishable goods
- Personal care items that have been opened
- Downloadable digital products that have been accessed
5. Refund Request Process
5.1 How to Request a Refund
To request a refund:
- Contact our customer support team at [email protected] within the applicable refund period
- Include your order number, purchase date, and reason for refund request
- For physical products, await instructions for returning the item
- For services, provide details about why the service did not meet expectations
5.2 Processing Time
- Review Period: We will review your refund request within 3-5 business days
- Approval Notification: You will receive email confirmation once your refund is approved
- Refund Timeline: Refunds are processed within 5-10 business days after approval
- Account Crediting: Depending on your financial institution, it may take additional time for funds to appear in your account
5.3 Refund Method
Refunds are issued to the original payment method used for purchase. We cannot refund to a different payment method or account. If the original payment method is no longer valid, please contact us to arrange an alternative refund method.
6. Exchanges
For physical products, we offer exchanges for:
- Defective or damaged items
- Incorrect items shipped
- Different size or variation (if available)
To request an exchange, contact us at [email protected] with your order details. Exchanges are subject to product availability.
7. Defective or Damaged Products
If you receive a defective or damaged product:
- Notification: Contact us within 7 days of receiving the item
- Documentation: Provide photographs showing the defect or damage
- Resolution: We will offer a replacement, exchange, or full refund including return shipping costs
- No Return Required: In some cases, we may not require return of defective items
8. Cancelled or Modified Orders
8.1 Order Cancellation
- Before Shipment/Delivery: Full refund if cancelled before order is processed or shipped
- After Shipment: Standard return policy applies once shipped
- Digital Products: Cannot be cancelled once access has been granted
8.2 Order Modification
To modify an order, contact us immediately at [email protected]. Modifications may be possible if the order has not yet been processed. Once processed, standard return and exchange policies apply.
9. Payment Processing Issues
If you were charged incorrectly or experienced payment processing issues:
- Contact us immediately at [email protected]
- Provide transaction details and explanation of the issue
- We will investigate and resolve within 5-7 business days
- Incorrect charges will be refunded promptly upon verification
10. Promotional and Discounted Items
Items purchased during promotions or with discount codes are subject to the same refund policy as regular-priced items. Refunds for promotional items will be issued for the amount actually paid, not the original price.
11. Partial Refunds
In certain situations, we may offer partial refunds:
- Products returned showing signs of use or damage caused by customer
- Products returned without original packaging
- Services partially rendered before cancellation
- Late return requests beyond specified timeframes (at our discretion)
The amount of partial refund will be determined based on the condition of the product or extent of service provided.
12. No Refund Situations
Refunds will not be provided in the following circumstances:
- Change of mind after accessing digital content
- Failure to utilize purchased services within expiration period
- Missed appointments without proper notice
- Products damaged due to misuse or negligence
- Returns made after applicable return period
- Inability to achieve specific health or weight loss results (as results vary individually)
13. Chargebacks and Disputes
If you initiate a chargeback or payment dispute without first contacting us to resolve the issue:
- Your account may be suspended or terminated
- You may be liable for chargeback fees and costs
- We reserve the right to dispute invalid chargebacks
- Future purchases may be restricted
We strongly encourage you to contact us directly to resolve any concerns before initiating chargebacks.
14. International Orders
For international orders:
- Return shipping costs are the customer's responsibility
- Customs duties, taxes, and fees are non-refundable
- Extended processing times may apply due to international shipping
- Some refund restrictions may apply based on local regulations
15. Refund Policy Updates
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the modified policy.
16. Questions and Customer Support
If you have questions about our Refund Policy or need assistance with a return or refund, please contact us:
We are committed to resolving any concerns promptly and fairly. Our customer support team will respond to all inquiries within 24-48 hours during business days.
17. Consumer Rights
This Refund Policy does not affect your statutory consumer rights under applicable law. If you are located in the European Union or other jurisdictions with consumer protection laws, you may have additional rights beyond those specified in this policy, including:
- Right to withdraw from distance contracts within 14 days
- Right to remedies for defective products
- Protection against unfair commercial practices
Our policy is designed to meet or exceed these legal requirements. If there is any conflict between this policy and your legal rights, your legal rights shall prevail.
18. Governing Law
This Refund Policy is governed by the laws of the Netherlands. Any disputes arising from refunds, returns, or this policy shall be resolved in accordance with Netherlands law.
19. Contact Information
For all refund-related inquiries, please contact:
This Refund Policy is effective as of the date stated above and applies to all purchases made through civispherea.org.
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